Consultant Profiles

Christine Andrews

Christine Andrews is a consultant with The Mironov Group, LLC. Her responsibilities include, but are not limited to, evaluating and critiquing safeguards and expense controls in place in dealerships, and establishing internal controls that lead to more secure methods for safeguarding dealership assets. Christine has worked with more than 100 franchised dealerships in the eastern United States. In addition, she has over 15 years experience working in almost every dealership administrative position along with several management positions including finance manager and controller.

Robert Campbell

Rob Campbell serves as one of the resident dealer analysts and consultants with The Mironov Group, LLC, working with dealerships nationally to improve their results from fixed operations as well as helping through difficult warranty audit concerns and negotiations. He has conducted training sessions and worked as a consultant to many dealerships around the country. A frequent and popular speaker at industry events, including five NADA conventions, he is a true professional and a great communicator. In addition to his consulting background, Rob has spent the past fifteen years writing extensively concerning fixed operations management and warranty administration issues. Rob has 17 books or manuals on Fixed Operations management under his belt. He is also an associate of the Association of Certified Fraud Examiners.

Michele Desiderio

Michele Desiderio is an automotive consultant with The Mironov Group, LLC. She has been involved with dealerships since the 1980s. She has 13 years experience in automotive management positions where she was responsible for financial statement preparation for over 25 different franchises. She has extensive training in office as well as overall dealership operations. Her other qualifications include, but are not limited to, FTC, sales tax and 8300 compliance; administrative realignment; expense controls including pay plan restructures and support staff training. She also helps dealerships realize the true value of their internal computer system by bringing to the forefront aspects of the system that are underutilized. She has been involved in numerous system conversions and in creating a dealership’s entire set of journals, schedules and managerial reports.

Julia Novik

Julia Novik is a consultant with The Mironov Group, LLC. Julia has over 20 years experience working in every dealership administrative position including controller. Her responsibilities include, but are not limited to, training office personnel, evaluating office performance and establishing internal controls, in-depth knowledge of used and wholesale operations. Julia has consulted in over three dozen dealerships while working for the firm.

Michael Roppo

Michael Roppo is the director of fixed operations and a business development expert for the automotive practice of The Mironov Group, LLC. Michael is a speaker, author, trainer and facilitator with over 27 years of experience. He is also a partner of Automotive Domain, a consulting practice associated with The Mironov Group.

Louis Young

Louis Young is the director of client services with The Mironov Group, LLC. He manages business practice issues, regulatory oversight issues and state tax compliance. He also provides assistance with business brokering and business development. Lou’s responsibilities include coordinating specialized services for clients. These include, but are not limited to, line-item benchmarking, internal controls, financial statement analysis, fixed operations financial analysis, information safeguarding, operational reviews and warranty analysis. He assists clients with any state regulatory oversight issues, including general compliance, consumer affairs and sales tax issues. He also provides assistance in the merger or acquisition of businesses in the automotive industry and provides ongoing marketing of accounting and consulting services to the automotive industry.

Lou develops and implements business alliances to better serve the industry. He participates on the New Jersey Business Taxation Committee, providing private sector advice to government leaders, and establishes ongoing relationships between the automotive retailing and automobile manufacturing industries.